When logging in more than one character, it's important that the launcher not be closed between each login.
To configure the Istaria Launcher so that it doesn't close:
1. click Troubleshoot
2. check "Do Not Close After Launcher"
This will allow you to login in one character, then select another character for login. Without this setting, your first character window will abruptly close.

If you don't know your login or password, please send an email to [email protected],
along with possible email, login name or character names.

Helpdesk FAQ