Network Connectivity Issues

Network Connectivity Issues
 

Diagnosing network connectivity issues can be difficult, but there are some basic troubleshooting steps. Error codes 90, 91 and 106 always indicate a problem with internet connection. For a list of error codes and a technical description, please see the end of this article; otherwise, please continue reading for trouble-shooting tips.

Network Check
Please see the following KB article for instructions on how to perform a network analysis and report:
https://accounts.istaria.com/helpdesk/faq/i/Network+Analysis

Wireless Networks

• Wireless routers that are very close to cable modems and / or your computer can cause irregular signals resulting in dropped connections.
  • the wireless router should be as far as possible from the cable modem, with a minimum of three feet (1 meter)
• Your wireless router and computer should be at least 3 feet (1 meter) from any other wireless device (this includes Wifi cell phones, wireless routers, Skype phones, other computers, etc.).
• If your computer is greater than 100 feet (30 m) from the wireless router, try moving them closer together.
• Ensure that there are no very solid objects between you and the wireless router. For example, concrete floors and iron safes could cause problems.
• Ensure that there are no highly reflective surfaces, such as mirrors, windows, metal, and steel close to your router. These surfaces can cause signal reflections which greatly degrade your signal.
• Try using a wired connection; if doing so resolves all issues, you have confirmed the problem is the wireless connection.

Firewall Configuration

Please see this Knowledge Base article for settings and help troubleshooting firewall setup.
https://accounts.istaria.com/helpdesk/faq/i/Network+Settings

Spyware and Other Applications

• Some applications can interfere with Istaria connection to the servers - SpyWare and Ad dishing programs can cause problems. Ad-Aware does a great job checking for problems: www.adaware.com
• Close all other programs that access the internet.
• Malware, adware, some firewalls and other software can hook into the Windows communication layer (WinSock) and cause connection problems. Make sure that all network related applications, such as firewall, instant messaging, and browsers are up-to-date. If the problem still persists, you can attempt to diagnose and repair the problem manually.