FAQ
Technical Issues - Startup
Receive Message "you need to run Windows update"
Error: "Application Configuration Incorrect"
Error: "Missing Export KERNEL32.DLL
How to change email, secret question, secret answer or password.
How Do I Update My Time Zone?
My Character is Missing!
Error: Couldn't create player character entity
Error: Could not verify SSL certificate
Error: The application failed to initialize properly ( 0xc0000005 )
Error: The memory could not be "read"
Ensure All Files Are Patched
Decryption Error
Recovering an Old Character or Account
Invalid argument: connect
Install Java
Troubleshooting Patching
Username vs email address
General Technical Troubleshooting
Dual Login
Malwarebytes Anti-Exploit Issues
How to install DirectX 9
Launcher Decryption Error
Launcher had trouble decrypting data
Launcher Upgrade
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along with possible email, login name or character names.
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