• FAQ

Technical Issues - Startup

  • Receive Message "you need to run Windows update"
  • Error: "Application Configuration Incorrect"
  • Error: "Missing Export KERNEL32.DLL
  • How to change email, secret question, secret answer or password.
  • How Do I Update My Time Zone?
  • My Character is Missing!
  • Error: Couldn't create player character entity
  • Error: Could not verify SSL certificate
  • Error: The application failed to initialize properly ( 0xc0000005 )
  • Error: The memory could not be "read"
  • Ensure All Files Are Patched
  • Decryption Error
  • Recovering an Old Character or Account
  • Invalid argument: connect
  • Install Java
  • Troubleshooting Patching
  • Username vs email address
  • General Technical Troubleshooting
  • Dual Login
  • Malwarebytes Anti-Exploit Issues
  • How to install DirectX 9
  • Launcher Decryption Error
  • Launcher had trouble decrypting data
  • Launcher Upgrade

If you don't know your login or password, please send an email to [email protected],
along with possible email, login name or character names.

Helpdesk FAQ
Istaria: Chronicles of the Gifted